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Frequently Asked Questions

View our FAQ to see the most commonly asked questions.

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We offer an initial 15-minute phone appointment before meeting online or in-person, which allows us to briefly meet and determine if our services are a good fit for your specific needs in therapy.

  • Will my session be in person or via telehealth?
    We are currently seeing patients via telehealth and in person.
  • We have licensed therapists and associate therapists – what's the difference?
    Licensed therapists go through a rigorous educational and clinical training protocol. In addition to completing graduate coursework, therapists must accrue 3,000 hours of clinical experience, engage in weekly clinical supervision, and pass two licensing exams. An Associate Therapist has completed their graduate education and is in the process of completing the clinical hours California requires before a therapist is eligible to take the licensing exam.
  • What are my options if you don’t accept my insurance?
    If we are out of network for your PPO (preferred provider organization) insurance plan, you may still be able to get reimbursed for our psychotherapy services depending on your policy. We can provide a statement of services (sometimes called a “superbill”) that may allow you to seek reimbursement through your insurance provider for partial or complete reimbursement. Please contact your insurance company for information about out-of-network benefits.
  • HSA or FSA card
    Yes, you can use your health savings account (HSA) or flexible spending account (FSA) to pay for serices. You can use your FSA or HSA card to pay for therapy with any licensed or associate therapist.
  • What’s the duration of therapy?
    New clients usually meet weekly or every other week with their therapist. Short term therapy usually lasts 10-12+ appointments, while longer-term therapy often lasts six months to a year, or longer. The duration of therapy ultimately depends on your goals and the pace of progress, which you’ll discuss in your first session and revisit throughout the course of treatment. People often reduce the frequency of sessions over time to support and maintain their progress in therapy.
  • What are the COVID protocols:
    For in-person sessions- All clients and guests must wear a mask at all times in the office. Sanitizer is made available in the office. Each office is equipped with HEPA filters. Anyone experiencing COVID-19 symptoms or who has tested positive for Covid (even if asymptomatic) should NOT enter the office or attend in-person sessions. Please notify your therapist and resume telehealth for 10 days or until you are cleared by a doctor. If you (or your child, if they are the person receiving therapy) are having any symptoms of illness, including any cold or flu symptoms, please notify your therapist, and switch to telehealth sessions until the symptoms are gone.
  • How long is a therapy appointment?
    Therapy appointments are 45-55 minutes.
  • How much does therapy cost?
    Between $175-$200 based on the therapist you are working with and the services being provided.
  • Do you offer a free phone consultation?
    Absolutely! Please contact us for a free consultation.
  • Are you accepting new patients?
    Yes, we are currently accepting new clients and we’d love to hear from you.
  • How do I book a session?
    Please call or email us at the contact information below to get started.
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